Mucem Website FAQ

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The Mucem is open daily except Tuesdays, 1^st May and 25 December. It is open all other bank holidays unless they fall on a Tuesday, when the Mucem is always closed.

The Mucem is open daily except Tuesdays.
Exceptional closure 1^st May and 25 December.

Last entry to the exhibition rooms : 45 minutes before the exhibitions close.
Closure of exhibition rooms : 15 minutes before the site closes.
To make your visit more enjoyable, here are the quietest times for a visit.

Permanent and temporary exhibitions

* 2 adults and up to 5 children

All the information about our reduced prices can be found in the below chart

The Mucem is free on the first Sunday of each month and during the Night at the Museums and the European Heritage Days.

Audio guides are available at the ticketing counters in the J4 and the Fort Saint-Jean. They are available in five languages for the permanent exhibitions (FR, DE, EN, ES and IT) and in two for the temporary exhibitions (FR and EN).

The rental price is 3,50€ for everyone. The guide will be handed out in exchange for identification. The rental price is €2 for everyone. The guide will be handed out in exchange for identification.

Multimedia guides in French Sign Language and with audio descriptions are available free of charges for visitors who are visually or hearing impaired.

Only the full price and family pass Mucem tickets, as well as Mucem ticket + audio guide packages are available for sale online.

For free entry or reduced price tickets, guests must buy their tickets on site, after showing current documentation.

Your print-at-home tickets are always available on the website, up until the date of the event.

Billetterie

You can reserve and pay for your visits and activities at the Mucem by telephone, daily from 9 am to 6 pm, on the following number: +33 (0)4 84 35 13 13.

In this case, you can collect your tickets at the Mucem counter on the day of the visit or activity, after showing your identification.

Yes, you can buy Mucem tickets from any country, except for payments by American Express or JCB (Japan Credit Bureau) credit card.

To see all the information relating to transport, please click here

To see all the necessary information about coach parks, please click here.

Below is a list of the Mucem’s partner hotels

Yes, you can come in and walk through the Mucem during the exhibition opening hours (cf. Section A, second question: “What are the museum’s opening hours?”). The exhibition spaces themselves require a ticket, except on the first Sunday of the month.

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All three Mucem entrances are wheelchair accessible. However, at the Panier entrance, after the Saint Laurent footbridge, access to the fort will require personal assistance over some 10 metres. You can request this from the information agent at the entrance to the site.

The recommended entrance is the main entrance via the J4’s esplanade, under which is a car park with disabled parking.

The museum’s information desk and ticket offices are wheelchair accessible.
Visitors with disabilities have priority, with no-wait access at the information desk and the different access control points.

Click here for more information.

During the state of emergency, bags and luggage may not be brought to the site.
Only small rucksacks measuring no more than 44 cm high and 30 cm wide (24 L capacity) are allowed.
A cloakroom is available for you to leave your personal belongings during the site’s opening hours.

Pushchairs are allowed at the Mucem, including in the exhibitions. If yours is too big, we can loan you a smaller one, available from the cloakroom (J4, level -1).

Find your lost items by connecting to Troov.com.
Also, if you happen to find an object during your visit, you can help its owner locate it by registering it online.

Multiple dining areas are available at the Mucem.

Click here for more information

Yes, but you cannot use a flash or a tripod. Photos are not allowed in the Picasso Exhibition
Professionals must necessarily have authorization from the Communication Department.

No, animals are prohibited at the Mucem, with the exception of service animals, subject to presentation of a certificate by their owners.

Click here for all the information about the Museum Pass.

Click here for all the info relating to the Mucem’s programme of activities.

Yes, all the Mucem’s collections are stored in the Centre for Conservation and Resources (CCR). Tours of that building are given the first Monday of the month, between 2 pm and 5 pm. Reservations are required for these tours. Each tour is limited to 20 guests.

Click here for more information.
For any additional information, please contact us at the following email address: reservationccr@mucem.org

Only companies can hire out the Mucem.

Find all the necessary information here.
To contact us about this subject, please write to us at the following email address: privatisation@mucem.org.

No, the Mucem does not sell objects from its collections.

Museums in France are not authorized to perform appraisals, but you can get more information from auction houses that offer that type of service.