Privacy policy
N° Siret: 130 017 890 00026
Esplanade du J4 – CS 10351 – 13213 MARSEILLE cedex 02 (France)
Tél : 04 84 35 13 00
Mail : contact@mucem.org
Personal data collected
The personal data that may be collected through the Site are as follows:
information provided as part of your registration and order placement (such as first and last name, telephone number, e-mail address, postal address, login chosen for account connection);
information relating to your orders (such as tickets ordered, date of order, date of visit or event, payment method used, transaction number, order history);
information communicated via contact and newsletter subscription forms (such as surname, first name, e-mail address, zip code);
certain information concerning your browsing on the Site and your use of the Site (such as the IP address of the computer from which you access the Site, the pages visited), some of which may be collected via cookies or similar technologies, subject to your consent.
When information is collected via an online form, those marked with an asterisk (*) must be provided in order to validate the form.
The purposes of processing your personal data
This personal data may be processed by the Musem for the following purposes:
- management of sales of admission tickets, services and subscriptions,
- managing relations with users, subscribers or customers,
- newsletter management,
- analysis of Site traffic statistics in order to improve its content, our services and our communication,
- bookkeeping
These treatments are carried out :
or for the execution of pre-contractual measures taken at your request (registration, messages sent via contact forms) or of a contract concluded with you (processing, execution and follow-up of orders, processing of requests, returns, complaints, management of opinions and comments, loyalty program, etc.),
or on the basis of our legitimate interests (e.g. canvassing operations to promote our offers),
to meet legal or regulatory requirements (accounting, invoicing, etc.),
or on the basis of your consent (analysis of Site traffic statistics).
Recipients of your personal data
Your personal data is intended for use by Mucem and will not be communicated to third parties, with the exception of those acting on behalf of Mucem in the processing of orders or for the purposes described above (such as the provider of secure payment services or the service provider responsible for hosting the site).
Data retention
We do not keep your personal data longer than is necessary for the purposes for which it was collected or to meet our legal or regulatory obligations, and we ensure that it is kept in conditions that ensure its confidentiality and security.
Personal data will not be kept beyond the following maximum periods:
Data relating to your online account and its use: until the account is deleted.
Data concerning orders: 10 years from the date the order is placed, in order to comply with our legal obligations.
Data concerning credit card payments: the credit card cryptogram will be deleted as soon as the payment has been made; other credit card information may be kept by the payment service provider for 15 months or until its expiry date, as evidence in the event of a dispute over the transaction.
Audience measurement data, cookies: 13 months.
Other data concerning users who have placed an order, or data concerning users who have never placed an order: 3 years from the last purchase or contact.
Data may also be archived for as long as is necessary to comply with our legal obligations (accounting, etc.) or applicable statutes of limitation, for the purposes of proof in the event of litigation.
Cookies
Users are informed that when they visit the site, a cookie may be automatically installed on their browser.
A cookie is a block of data that does not allow users to be identified, but is used to record information about their browsing on the site.
Browser settings allow you to inform us of the presence of cookies and, if necessary, to refuse them, as described to the CNIL.
The user has all the above-mentioned rights with regard to personal data communicated via cookies under the conditions indicated above.www.cnil.fr
The https://www.mucem.org website uses Matomo. An open source web analytics platform that tracks website traffic without collecting personally identifiable data.
Matomo uses cookies to collect information about visitors, such as their IP address, browser, operating system, pages visited and time spent on the site. This information is used to generate reports that enable website owners to better understand how visitors interact with their site.
You have control over the Matomo cookies used on this website. You can disable them at any time in your browser settings.
For more information on Matomo and its cookies, please consult the official documentation: https: //matomo.org/
Matomo is a privacy-friendly web analytics solution that puts you in control of your data.
What are your rights?
In accordance with EU Regulation 2016/679 of April 27, 2016 on the protection of personal data, you have the right to ask the data controller for access to your personal data (right of access), its rectification or erasure, its portability, as well as the right to obtain the limitation of processing.
You have the right to object to the processing of your personal data for legitimate reasons, and you may object to it being used for commercial prospecting purposes.
You may withdraw your consent to the processing of your data at any time, if the processing is based on your consent.
You also have the right to define general and specific directives on how you wish your rights to be exercised after your death.
To find out more about your rights, visit the CNIL website.
To exercise these rights or if you have any questions about the processing of your personal data, you can send an e-mail to: dpo@mucem.org or a letter to :
Musée des Civilisations de l’Europe et de la Méditerranée
Esplanade du J4 – CS 10351 – 13213 MARSEILLE cedex 02 (France)
Proof of identity may be requested.
If, after contacting the Mucem, you feel that your rights have not been respected, you also have the right to lodge a complaint with the CNIL.
The Musem’s Data Protection Officer (DPO) can be contacted at the following address: dpo@mucem.org.
Changes and updates to our privacy policy
We may change this Privacy Policy from time to time. In the event of a modification or update, the revised policy will be posted on the Site and the date of the last update will be mentioned. We advise you to check this page regularly for any changes or updates.